8 Questions You Should Be Asking Moving Companies

Share Post:

moving company moving sofa

Making a big move is a big deal.

And picking a removalist company is a big decision.

It’s important to be as informed as possible about a removalist company before you commit to making a move with them. Rushing into an agreement with a removalist company without doing your due diligence can often do more harm than good.

So we’ve put together the top 8 questions you should be asking moving companies to ensure you pick a removalist that suits your needs.

Questions You Should Be Asking Moving Companies:

How Much Experience Do You Have?

The goal for any removalist should be to remove the stress associated with moving for their customers, and to help make their move as seamless as possible. But it’s very hard to deliver this with little to no experience.

For lack of a better word, there are a lot of moving parts involved with every move. And an experienced removalist will be on top of all of them.

Do they have experience working in your area?

Do they have experience packing and moving fragile items?

Do they have experience with interstate moves?

These are all questions you can ask to not only find out if they’re an experienced moving company, but if they have suitable experience for your specific move.

Do You Have Any Reviews Or Testimonials From Past Jobs?

Okay, so it’s all well and good having experience, but are they actually doing a good job?

Do your own research looking at Google reviews and other review sites to get an indication of the quality they provide. 

Some moving companies might have minimal online presence, which means it’s a lot harder to analyse their reputation. In this case it can be helpful just to ask the moving company, as they’ll likely have a few reviews or testimonials somewhere.

Gentle Giant Removals & Relocations has built a quality reputation on the Central Coast and in Newcastle, which is made evident with great reviews across multiple sites.

What Is Your Moving Process?

It’s very important to know exactly how the moving company will be moving your belongings.

What are their working hours?

What is their mode of transportation?

How do they load and unload your possessions?

Asking these questions and developing an effective line of communication with your removalist will help the moving day go smoothly, as there won’t be any miscommunications or surprises.

How Will You Ensure The Safety Of My Belongings?

Getting your stuff from A to B safely is ultimately the most important thing for you. So make sure the moving company is taking effective safety measures to ensure all your valuables go undamaged.

Again, this is very important, so if their methods aren’t up to scratch, don’t be afraid to look elsewhere.

What Is Included In The Quote?

Don’t be fooled by an unbelievably cheap moving quote!

If the quote looks too good to be true, it probably is. Make sure the moving company is communicating exactly what is included in the quotem and what’s excluded. Getting a quote in writing with all the inclusions is a great way to avoid any drama on moving day.

Here’s a list of things you’ll want to check are included or excluded with the quoted price:

  • Packing and unpacking
  • Supplied boxes and packing material
  • Cleaning
  • Heavy item removals
  • Loading

Do You Have Insurance?

Does the moving company have insurance? If the answer to this question is no, then find another moving company. 

The last thing you want when moving is for something to happen to your belongings, and find out after the fact that you weren’t insured, leaving you with damaged or missing stuff.

That’s why this is a non-negotiable when looking for a removalist.  

What Moving Advice Can You Give Me?

An experienced removalist helps hundreds of families move every year, and in the process picks up a bunch of helpful tips and advice.

Asking the moving company what advice they have could shed light on some things you might not have considered. 

This is why we’ve put together some of our favourite tips and advice that we’ve picked up here:

Are You Available When I Plan On Moving?

Finally! They have survived all your screening questions but one last question remains.

Are they available on the day you plan to move?

At Gentle Giant Removals & Relocations, we do our best to be available for our customer’s preferred moving dates. Our removalists are professional and reliable, plus we can help with both local and interstate moves.

If you’re interested in a quote, give us a call, or fill out our online contact form and we’ll get back to you.